If you, while resetting your password, experience that your password reset link is expired, the most common reasons are explained below - together with illustrated solution:
First of all, make sure you follow the reset password help guide as shown for Empower Tracking here, or Empower Platform here.
Next, you want to double-check you are using the correct reset link - this is the main reason why this issue happens - illustrated with solution below. It's very easy to mix up old and new password reset emails, when your email client or gmail are stacking the emails together. Please look at the three illustrations below to navigate to the correct email:
Step 1 of 3 - open your email (in this example shown with Gmail interface)
Step 2 of 3 - ensure you open the newest password reset email
Step 3 of 3 - then click the reset password link and continue the steps
